Overview

As part of a course on Complex Systems, my team and I were tasked with designing a white-label EMS system.

The primary objectives included enabling employees to log hours, manage absences, and access monthly summaries of their work hours and wages. Secondary objectives focused on providing options for password reset, vacation requests, and sick day reporting with document upload capability.

My roles included UX Research and Wireframing, ensuring the system was intuitive and adaptable to diverse organizational needs.

Defining the Challenge

  • Rigid Design – The system lacks flexibility, making it unsuitable for diverse employee needs.

  • Increased Workload and Error Rate – The system’s reliance on manual data entry and multi-step processes, like logging hours and retrieving payroll, adds workload and increases the likelihood of errors in various tasks.

KPI's

  • Time Spent on Routine Tasks – Tracks the average time employees spend on basic operations like logging hours and retrieving payroll data.

  • User Satisfaction Rate – Measures employee satisfaction with system usability and functionality via periodic surveys.

  • Error Rate Reduction – Monitors the frequency of errors in tasks such as data entry and multi-step processes.